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Enterprise Customer Support Consultant

Customer Delivery
Job Description
About Odessa:
Odessa is a U.S. company with offices in Philadelphia, USA, Bangalore, India, London, UK and Belgrade, Serbia. Our leasing solutions power a client base comprised of leading global financial institutions that operate across market segments. We transform bold ideas into breakthrough outcomes for clients that drive the economy through equipment and fleet leasing: IT, healthcare, transportation and more.

We believe that great outcomes and customer satisfaction are everything. It is what drives us to turn bold ideas into transformational solutions for lease and loan management. By combining digital technologies with what works across a diverse customer base, we use an agile approach to co-innovate with clients to help them solve their toughest problems.

As the largest technology provider in the leasing industry, Odessa provides a feature-rich ERP solution with broad integrations across top CRM, G/L, tax, credit, and leading enablement applications. As a complete Platform, Odessa delivers a total solution for commercial lending companies, driving the future of asset finance. With best-in-class functionality, extensible architecture and a suite of value-added features and services, Odessa helps companies transform their business operations

About the team:
As Enterprise Customer Support team member, you will be on the front lines providing support for our customers and educating the Odessa’s community on our continuously growing products and services. You’ll ensure that the right message gets to the right person via the right medium, every time, thereby driving growth, customer satisfaction, and brand loyalty.

ECS has an instrumental role and impact on the success of Odessa’s innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment.

About the role:
  • Act as a subject matter expert on the Odessa’s products..
  • Provide in-depth technical support to enterprise customers, including issue analysis, troubleshooting, and resolution.
  • Investigate and diagnose complex customer issues, collaborating with cross-functional teams where necessary.
  • Develop and implement effective solutions to address customer challenges, ensuring timely problem resolution.
  • Communicate effectively with enterprise customers to understand and clarify their issues.
  • Escalate issues to appropriate internal teams when necessary, ensuring prompt and effective resolution.
  • Identify trends in customer issues and collaborate with the product and development teams to address recurring problems.
  • Share knowledge and best practices with the technology teams to enhance overall capabilities.

Our commitment to you:
  • Your entrepreneurial spirit and vision will fuel opportunities for career advancement
  • You'll make a difference for some impressive brands; Odessa serves many of the world's leading  financial institutions and manufacturers
  • Opportunities for regular learning through training, assignments, and collaboration with experts across the company
  • We're a Microsoft.NET shop, and our solution is built atop a world class technical framework – we will always keep you up to date on the current .NET tech
  • Exposure to a leading FinTech solution and the latest applications of technology in the world of financial services
  • You'll gain access to a dynamic industry worth more than $1.2 Trillion in the United States alone; check out resources on the North American and global markets

Job Requirement
  • Bachelor's degree in a relevant field or equivalent work experience.
  • 1-4 years of experience in enterprise-level customer support/consulting or a similar role.
  • Excellent communication and interpersonal skills.
  • Problem-solving and analytical abilities.
  • The following would be considered as a strong advantage:
  1. Knowledge of SQL, .NET, C#, VB
  2. Understanding of Leasing and Lending industry
  3. Leasing and lending lifecycle knowledge
  • Understanding of middle-office and back-office and accounting operations
  • Strong technical aptitude and ability to quickly learn new technologies.
  • Familiarity with customer support tools and systems.
  • Ability to work collaboratively in a team environment.